This Privacy Policy explains what data Chauffeurize collects, how we use it, and the choices you have. By using our Services (including /book ), you agree to the practices described here.
1) What we collect
- Identity/contact: name, email, phone number.
- Trip details: pickup/drop-off, date/time, passenger notes, preferences, and booking references.
- Support communications: messages and emails you send us (including WhatsApp/email where used).
- Technical data: basic device and usage data (e.g., browser type) when you use our website.
2) How we use data
- To create, manage, and fulfill bookings.
- To contact you about pickup coordination, changes, confirmations, and support.
- To prevent fraud, reduce disputes, and protect users and partners.
- To improve our Services and customer experience.
3) Communications (email and WhatsApp)
We may contact you via email or WhatsApp for booking confirmations, coordination (e.g., pickup details), changes, and payment instructions. Message and carrier charges may apply depending on your provider.
4) How we share data
We share only what’s necessary to deliver your booking and operate safely:
- Drivers/supplier partners: pickup details, passenger name/contact (as needed), and itinerary details to complete the service.
- Service providers: hosting, analytics, customer support tools, and communications tools used to operate the Services.
- Legal/compliance: where required by law, regulation, or to protect rights and safety.
5) Payments (PayPal / Wise)
Payments may be completed using PayPal or Wise (or another method explicitly stated in your payment instructions). Payment providers may collect and process payment data according to their own privacy policies. Chauffeurize does not store your full card number or bank login details. Payment processing is handled by these providers under their own terms and privacy policies; Chauffeurize does not control how they process your payment data.
6) Cookies & analytics
We may use cookies or similar technologies for basic site functionality, performance, and analytics. You can control cookies through your browser settings.
7) Data retention
We retain personal data only as long as needed for bookings, support, legal compliance, and fraud prevention. Retention periods may vary depending on local requirements and the nature of the booking.
8) Your rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal data. Some data may need to be retained for legal, security, or fraud-prevention reasons.
9) Contact
For privacy questions or requests, contact:
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